Estimated Delivery Times
We ship purchases within 4 business days (Monday-Friday) of purchase, via FedEx. During holidays (Valentine’s Day, Mother’s Day, Hanukkah, Christmas) we make every effort to ensure your package arrives before the holiday. Please contact us at firstname.lastname@example.org if you need special same-day shipping to see if its available. Additional time will be required for any item that is sized, or requires customizaion prior to shipping. We will contact you on an individual basis to discuss the additional time needed per the scope of work requested. Our shipping department hours are Monday–Friday, 9am – 6pm. Purchases made after 12 pm (noon) will not be eligible for same-day shipping or for overnight delivery. We do not offer Saturday delivery. Sorry, we do not ship outside of the Contiguous United States.
You will receive a confirmation email from us with an estimated delivery time, which depends on your shipping preference:
Delivery fees for purchases under $250:
$10. 2nd day delivery
$25. Overnight delivery
Delivery fees for purchases over $250:
Free 2nd day delivery
$15. overnight delivery
Ohio residents are subject to a X% sales
Out of Stock Items
If we find that, due to inventory, an item you’ve purchased is no longer in stock, we will notify you immediately and issue a full refund or help you find an alternative item.
tax, calculated in your shopping cart.
We accept all major credit cards.
You may return merchandise either by:
- Bringing it in person to any of our 5 locations in Greater Cleveland
- Shipping it back to our corporate headquarters.
To return or exchange items in a store
1. Find a store location near you
2. Bring the item and your receipt to the store.
3. Tell the sales associate you’d like to make a return. If the return was a gift, we will issue you a Howard’s Gift Card with the value of the item.
To return items by shipment
1. Please contact us at email@example.com so we can issue a call tag with return information.
We cannot accept return shipments without a call tag.
2. Package your return carefully, in the original packing if possible.
3. Include your sales receipt in the box.
4. Insure your shipment for the full retail value of the item.
5. Get a tracking number for your package
On return of your purchase, a Howard’s jewelry expert will review it for its condition. We will contact you within 3 business days of receiving your return and refund the purchase price to your original form of payment, less a $15 handling fee. If the return was a gift, we will issue you a Howard’s Gift Card with the value of the item less a $15 handling fee. Shipping charges are not refundable.
Merchandise that shows signs of wear or damage
Resized or altered jewelry or rings
Custom engraved merchandise
Special orders may be returned at the discretion of Howard’s Jewelry Center.
Please package your return carefully, we are not responsible for damage caused in shipping, or for lost or stolen packages. Please be sure you purchase adequate insurance to cover the value of your merchandise, and ship with a carrier (we recommend FedEx) that provides you with a tracking number. If you have any questions, please call us at 440-843-6800, or email us at firstname.lastname@example.org.
Howard’s will size your engagement ring or wedding band free of charge when you purchase it. Occasionally the design of a ring may make it difficult to resize, or it may need to be sent to the manufacturer for the work to be done. Please note that sized rings are not returnable for full credit, so we recommend having a professional jeweler determine your correct ring size – or stop in to any of our stores and we’ll fit you correctly.
Resizing lead times vary -- please contact one of our sales staff for information about potential costs and timing.